ORDERING BULLION (IN STORE, ONLINE & VIA PHONE) TERMS & CONDITIONS
Terms of Purchase
By purchasing bullion from us, you accept the quoted amount advertised at the time of sale, and the order total including postage costs (if required) as being the amount owed for the order, which is to be paid within 1 hour from time of submitting your order. You must supply us with a receipt number, or screen shot photo so we can verify your bank deposit payment has definitely been sent to us.
If Gold Dealers Exchange Pty. Ltd. are not notified of payment being sent, your order will be subject to cancellation or amendment (continue reading this page in full for details on amendments).
To prevent order cancellation or amendment when paying by Bank Deposit using internet banking, please make your bank transfer immediately after placing your order. Most banks will deliver your payment to us anywhere from immediately to within 24 hours, once received we will advise you to come in store to collect your bullion, or proceed to mail your bullion to you.
If you are planning to pay in person at the bank, to ensure immediate payment being received we recommend visiting the financial institution our account is held with (National Australia Bank) and placing payment over the counter. Paying in this way will mean the total order amount will be paid immediately into our account without any delays.
Remember to include, or ask the teller to include, your order number so we can identify your payment, and provide us with the transfer receipt details so your order can be officially placed.
Gold Dealers Exchange Pty. Ltd. reserve the right to amend any orders where market volatility alters the price of the bullion to a level where we would incur a loss on the sale price between the time of your purchase and the time of us placing your bullion order on hold. In the instance of a drop in market value of your requested items, your order will be amended to our current rates at time of us manually placing your order on hold, we will notify you if an amendment is required to be applied. If amended you agree to also provide us with further payment to cover our loss.
To lower the chances of your order being subject to amendment from market price volatility, please ensure all bank deposits are made immediately after placing your order, providing us a picture of your internet banking or in branch transfer receipt ensures good confidence that the money is on it's way, so we can fulfil your order immediately before the money arrives in our account.
In short, make payment immediately after ordering and always confirm with us by email or phone that your payment has been sent (while also providing proof of deposit).
Any orders where the purchaser declares a deposit has been made, but the deposit does not arrive in our account, will be subject to payment in full of our out of pocket expenses. We reserve the right to refer your details onto private debt collection agencies for any out of pocket expenses incurred due to a false declaration of payment or in any other instance of a non payment where we have processed your order in expectation of the purchase being completed as per the terms above.
Further terms and conditions relating to our legal requirements for AusTrac Federal Government regulations can be viewed at the following link: http://www.melbournegoldcompany.com.au/buy-bullion/legal_order_terms.php
Amendments (on our behalf)
Gold Dealers Exchange Pty. Ltd. reserves the right, in the even of a sudden rise in the value of gold and silver bullion (based upon the world gold and silver precious metal prices) by the end of trading on the day of funds clearing into our account, or the end of trading the following day if the payment arrives after 3PM AEST / AEDST the day before, to amend any order to the accurate gold and/or silver price. If your order has been amended, you will be contacted by email regarding the change and notified of any additional amount required to be paid. Any additional payment will be required within 24 hours of notification. In the event of your order being amended, you can choose to cancel your order should you wish and you will be refunded in full for the amount you have sent us.
Order Cancelations Following Your Payment
Order cancellations can not be placed once an order payment is received, unless your order is amended by us due to a sudden rise in gold and/or silver value at the end of the current or next business days trading, see the previous paragraph above for more details regarding this situation. All orders placed with us are considered final once payment is received and cancellations can not be placed as our company will have already placed an order for your bullion from our supplier. Please make sure your order is correct at the time of placement. Should there be a problem with your order placement, please contact us immediately, as once we have placed the order for purchase of your bullion from our supplier we can not issue a refund on this amount. Orders cancelled after you have paid for the bullion can only be done by you selling your bullion back to us at our buy back rates. For information on our bullion buy rates please Click Here
Order Cancellations Before Your Payment
To cancel an order before you have sent payment, please contact our head office by phone and mention your order number. There is no problems cancelling an order before payment is received, we do however recommend you contact us should this be required, as it will prevent us having to contact you ourselves in order to follow up the status of your payment.
Shipping / Postage Details (Within Australia)
Orders placed for delivery within Australia will be sent once funds have cleared into our account via AusPost Express Post Platinum. We offer two types of delivery via this service, standard satchel and Insured satchel. Insurance is provided by AusPost and covers your order up to $5000 per satchel if lost in transit. We pack satchels up to a 3kg limit, if your order exceeds 3kg then we will use a second satchel and place insurance on both, meaning each satchel will be covered up to a maximum of $5000 each.
The standard satchel service requires a digital signature on delivery and possibly an additional presentation of photo id if you are required to pick the item up from your local post office. The insured service adds an additional signature on delivery on a special paper document to be signed in order for your package to be released, this ensures you will receive the parcel yourself and in addition we will receive confirmation of who signed for the satchel upon delivery.
Gold Dealers Exchange Pty. Ltd. do not take any responsibility for items lost during transit, as such we highly recommend you purchase the Express Post Platinum Insured option during checkout to cover your items in the event they are lost during transit to your nominated delivery address. Payments of insurance, known as "Extra Cover" by Australia Post, is solely regulated and decided upon by Australia Post, we have no ability ourselves to decide the outcome of a claim, however we can place a claim on your behalf should your order not arrive. If you do not purchase our insured option, then goods are sent at your own risk through the AusPost network to your nominated delivery address.
Shipping / Postage Details (Outside Australia)
Orders placed for delivery outside of Australia will be sent using Australia Post's Airmail service. Airmail is the fastest possible delivery method worldwide and normal arrival time is usually around 1 week. At present insurance for loss in transit is not available for orders outside of Australia. This may change in the near future so please check back and read these terms and conditions again for further updates.
For further information, please feel free to contact Gold Dealers Exchange Pty. Ltd. Head Office by phone or email.
Call or visit our Melbourne Office
Melbourne Gold Company
Level 7, Suite 701
227 Collins Street,
Melbourne, Victoria. 3000.
Ph: (03) 8678 2085