Terms of Purchase

By purchasing bullion from us, you agree and accept the quoted amount advertised at the time of sale, and the order total including postage costs (if required) as being the amount owed for the order, which is to be paid immediately after from the time of submitting your order. You must supply us with a remittance advice, or screen shot photo, so we can verify your bank deposit payment has been remitted to us.

As all orders are final and binding If Gold Dealers Exchange Pty. Ltd. are not notified of payment being sent, your order may be subject to amendment or cancellation fee's and charges(continue reading this page in full for details on amendments and cancellations.)

Gold Dealers Exchange Pty. Ltd. reserve the right to amend any orders where market volatility alters the price of the bullion to a level where we would incur a loss on the sale price between the time of your purchase and the time of us locking in the price of your bullion. In the instance of a rise in market value of your requested items, your order will be amended to our current rates at the time of us locking the order with our supplier. If amended, you agree to provide us with further payment to cover our loss.

In short, make payment immediately after ordering and always confirm with us by email or phone that your payment has been sent (while also providing proof of deposit). In the event your bank has restrictions on the transfer of money, we recommend paying as much money as your bank allows towards your order and arrange an immediate alternative payment method. You must contact a representative from Gold Dealers Exchange to notify them. The bank disallowing payment will not be accepted as a reason to cancel and full cancellation fee's or debt recovery apply.

Any orders placed but the money does not arrive in our account, will be subject to payment in full of including our out-of-pocket expenses to recover our debt. We reserve the right to refer your details on to private debt collection agencies including legal fee's or any out of pocket expenses incurred due to a false declaration.

When we agree to arrange delivery, transport, insurance or storage of bullion on your behalf, we do so as your agent and to the maximum extent permitted by law, without liability. Secured courier delivery of bullion will be provided to Melbourne Metro customers for insured bullion purchases above $10,000 AUD subject to availability. For orders delivered via secured courier, you must be home at the address provided to collect your package otherwise re-payment of the insurance and delivery fee will be required.

Customers who opt to attend our store to collect their orders must collect within 14 days otherwise storage charges will be applied. Payment of storage charges will then be required before the order items will be released.

Amendments (on our behalf)

Gold Dealers Exchange Pty. Ltd. reserves the right, in the event of a sudden rise in the value of bullion, between the time of your order and us placing a lock-in value on your bullion, to amend any order to the accurate bullion price.

Amendments may be required due to volatile world precious metal prices, or due to orders placed outside Australian bullion market trading hours.

If your order has been amended by us, you will be contacted by us regarding the change and notified of any additional amount required to be paid. Any additional payment will be required within 24 hours of notification.

Order Cancellations

All orders placed with us are considered final, regardless as to whether payment has been made, as our company will have already placed a lock in value on your bullion. Please make sure your order is correct at the time of placement. Once we have placed the order for purchase of your bullion we can not issue a refund on this amount. If you wish to cancel your order, after you have paid for the bullion your only option is to sell your bullion back to us at our buy back rates. For information on our bullion buy rates please visit our Gold Buyers page. Management reserves the right to pursue any losses incurred due to non-payment.

Bullion items purchased as PRE-ORDER

By placing an order for any item advertised under the term "PREORDER", you understand that we do not currently have these items in stock and the order will be delivered to you or ready for collection upon arrival of our new stock. Any dates advertised in regards to PREORDER items are not guaranteed. We reserve the right to take up to three months to fulfil any PREORDER items purchased. Following this three month period if stock is not available, your order may be cancelled and fully refunded.

Shipping/Postage Details (Within Australia)

Orders placed for delivery within Australia will be sent via AusPost Express Post or a courier of our choice, once funds have cleared into our account. All items sent are insured and are subject to the Australia Post Terms and conditions of delivery and full cooperation is required including but not limited to; Australia Post investigation reports, Police Reports. All packages not received within a few business days must be reported to Australia Post in a timely manner to ensure Australia Post to conduct depot searches.

Gold Dealers Exchange Pty. Ltd. do not take any responsibility for items lost during transit.

Any claim for lost bullion orders must be made within a reasonable time frame and will be assessed on a case by case basis scenario and will be investigated as deemed appropriate by Gold Dealers Exchange.

Any claim for lost bullion orders must be made within a reasonable time frame and will be assessed on a case by case basis scenario and will be investigated as deemed appropriate by Gold Dealers Exchange.

Shipping/Postage Details (Outside Australia)

Orders placed for delivery outside of Australia will be sent using Australia Post's Airmail service. All items sent are not insured and are subject to the Australia Post Terms and conditions of delivery.

Gold Dealers Exchange Pty. Ltd. do not take any responsibility for items lost during transit.

Bullion Storage Services

Information regarding our Bullion Storage Services can be viewed at the following page and form part of our terms and conditions.

Click Here To View Our Bullion Storage Services Page.

Gold Dealers Exchange Pty. Ltd. reserve the right to make changes to our storage services at any time.

Pool Allocated Bullion Products, Investors Centre Website and Transactions

Our Pool Allocated product allows investors to access a 'share' in our pool of precious metals held by our company and any related body corporate.

All access to the pool allocation is undertaken from an initial purchase in our online store, followed by the customer providing an account registration and 100 points of identification. Following this, if approved, access is provided to our 'Investors Centre' website, located at https://www.investors.melbournegoldcompany.com.au.

Our investors centre website offers customers the ability to access Pool allocated services, by undertaking requests, termed by us as either a buy / purchase or a sell / sale / withdrawal, all requests are known collectively as 'transactions'.

Clients wishing to sell part or all of their pool allocation can do so via the above-mentioned Investors Centre website. Upon submission of a sell request and providing a valid completed withdrawal form and 100 points of ID, we will make payment to your nominated bank account. Minimum sale requirement is 10 grams of gold and / or 10 oz of silver. We reverse the right to pay you out any additional metal left in your account below these minimum sale levels or amend the minimum stock level required in your investor account. If minimum requirement levels are changed you will be notified by Email.

Please note that Gold Dealers Exchange reserves the right to deny, cancel and/or refund any transaction made using our investors centre website in the event we solely determine the quoted price was not an accurate reflection of the current market value at the time of processing.

By engaging us to provide a pool allocated product, you acknowledge, understand and accept that our 'pool allocated' product inventory is represented by a physical inventory of precious metals on hand and metal receivable positions held with any related body corporate.

Gold Dealers Exchange Pty Ltd shall not be liable for any loss arising in connection to access, operation, delays, errors, breakdowns, disruptions, availability or malfunctions of any system, device or service we provide, except where specifically required by law.


Further terms and conditions relating to our legal requirements for AUSTRAC Federal Government regulations can be viewed at the following link: View Legal Order Terms.

Your consent

By using our site, you consent to be bound by our terms and conditions, along with our Privacy Policy.

Further Information

For further information, please feel free to contact Gold Dealers Exchange Pty. Ltd. Head Office by phone or email.

Contact Information: https://www.melbournegoldcompany.com.au/melbourne-location.html

Write to: Attn: General Manager
Suite 701, Level 7/ 227 Collins Street,
Melbourne, Victoria. Australia. 3000

Call: (03) 8678 2085


The term "Bullion" in this document covers all items we offer for sale or purchase containing Gold, Silver, Platinum & Palladium.

Last updated: 9th March 2020